Help & FAQ


How do I order?

Please order online by navigating to the product you want and click 'Add to Cart.' Then, follow the checkout prompts to enter your delivery address and make payment.

How many items are in stock?

Most products have excellent stock numbers. We utilise our own warehouse as well as our many supply partners warehouses throughout Australia.

Can I order more than you have in stock?

In general, yes! We have deliveries arriving every week from our suppliers.

We will restock most items with low or no stock within two weeks. Please order these items online to ensure you are first in the queue. We'll keep you updated via email if your items are on backorder.

I can't order the product I want, what's going on?

Sometimes we do not allow over-ordering of an item. The 'Add to Cart' button is not shown in this situation.

If this is the case, the lead time could be longer than two weeks. We suggest you order an alternative or similar product from us, or check back in a few weeks.

I can't find what I need, can you order it in for me?

In general, we love new product suggestions, and in some cases we might be able to help you out. Please use our contact form to submit your request.

Shipping & Returns

Can I pick up my order or see products in person?

No, to maximise efficiency our warehouse is not set up to allow the pick up of orders. You can read more about our delivery process here.

What happens after I order?

Once you have ordered, we will instantly email you an order confirmation. Please check spam folders if you do not receive your confirmation.

Confirmation of your payment method on average takes 2 business days. Once your payment method has been received we then process your order to be shipped out from one of our warehouses in Melbourne or Sydney. We'll also email you a shipping confirmation and tracking number.

Frequently asked question

Use this text to provide answers for your most commonly asked questions.